REFUND POLICY
At Cladel Gifts, we are committed to ensuring your satisfaction with every purchase. Please review our policies below regarding returns, refunds, and cancellations.
Returns and Refunds
- Eligibility: Items must be returned within 30 days of delivery, unused, in their original packaging, and in the same condition as received.
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Process:
- Initiate Return: Contact our customer support team at help@cladelgifts.com to request a return authorization.
- Return Shipping: We offer free returns within the U.S. Once your return is approved, we will provide a prepaid return shipping label.
- Inspection and Refund: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 7 business days.
- Non-Returnable Items: For hygiene reasons, certain items such as earrings may not be eligible for return. Please contact our support team for clarification.
Order Cancellations
- Grace Period: You may cancel your order within 2 hours of placement.
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Process:
- Submit Cancellation Request: Email help@cladelgifts.com with your order number and cancellation request within the 2-hour window.
- Confirmation: We will confirm the cancellation and process a full refund to your original payment method.
- After Grace Period: If the 2-hour window has passed and the order has been processed or shipped, cancellation may not be possible. In such cases, please refer to our return policy above.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at help@cladelgifts.com with your order number and photos of the issue. We will arrange for a replacement or refund as appropriate.
Contact Us
For any questions or assistance regarding our policies, please reach out to our customer support team at help@cladelgifts.com. We are here to help and will respond to all inquiries within 24 hours or less.
Please note: Policies are subject to change. For the most current information, please refer to our website or contact our support team.